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Red Arc Features and Feedback Board
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Red Arc Features and Feedback Board
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Tribute/Memorial Support
Released
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Stu Hawkins
Jul 27, 2022

Add the ability to include tribute/memorial information in letters now this data is available via the Sky API

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Ryan Cooper
Mar 13, 2025
Set the status to
Released

Hello all,

Great news from the Red Arc team! Our long-awaited Tributes feature has been released!

You will now have some new personalization fields available in gift templates related to Tributes including:

  • Tribute Description
  • Tribute Notes
  • Tribute Type
  • Tribute Constituent Name
  • Tribute Gift Acknowledged

Additionally, Letter Box now has the ability to send Letters to Tribute Acknowledgees, which is a huge win for being able to seamlessly notify acknowledgees whenever their tribute receives a gift. With a new template type, your Tribute Acknowledgee template will be able to run at the same time as your gift template in bulk, so both the donor and the acknowledgee letters generate together. Here is a guide to help explain the process: https://redarc.atlassian.net/servicedesk/customer/portal/1/article/2327412738

Thank you so much and enjoy the time saved by utilizing our Tribute feature!

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darren.pilbro
Sep 1, 2022

As a charity dealing with medical research, our donations are often made in memory of a loved one. We mention that individual in our thank you letters, so a merge field for honour/memorial names would be ideal. Thanks!

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Stu Hawkins
Aug 2, 2022

From Customer:
"We’re looking for a donation letter generator to use in NXT that can merge Honor/Memorial Tribute information…. For example, “Thank you for your gift in memory of Joe Smith.” Is this something you offer as one of the merge fields? Thank you!"

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Stu Hawkins
Jul 27, 2022

Example use-case from customer: a tribute gift requires me to generate two acknowledgment letters.

  • I need to send a receipt to the person that made the gift - In this letter I need to insert the Tribute (IHO/IMO) name.
  • I then need to send a letter to the family of the decedent or the living individual in whose honor the gift was made. In this letter I need to be able to provide the tribute with the name and address of the person who made the gift - so that they can send their own thank you note.
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