The behaviour of the Organisation Name Personalization Field has been changed...

• Previous behaviour: if an organisation did not have a Primary Contact set, the Organisation Name field would be blank

• New behaviour: for all organisation records, the Organisation Name field will display the constituent name (i.e. the organisation name)

The Email Marketing Connector Settings page has a whole new face lift.

• The tabs have been condensed and reorganised to be more intuitive.

• The set-up experience has been revised to be easier to follow.

• Language improved throughout to reduce confusion.

And the cherry on top: Constituent Sync History now has the highly requested refresh button.

Letter Box can now find the primary contact for an organization and substitute name/salutation fields automatically.

This means that you can create one template and use it across a list of both individual AND organization Constituents. We've added a new organization name field and then fields like name, salutation, and email with dynamically use the primary contact's info. Gone are the days of updating organization letters manually!

Get started now with the guide to the new feature here.

As promised - scheduled letters now supports the following schedules:

• Daily

• Weekly

• Monthly

Perfect for weekly acknowledgements or fully automating your monthly pledge reminders!

Some of our favourite additions to help you work easier and smarter this quarter...

EMC interface speed optimisation

We've made several enhancements to the EMC interface so that loads and responds substantially faster (PS - fully updated interface layout is going to be released with the new Query API functionality!)

New internal tools to helps us support authentication requests

We've added tools that streamline our ability to respond to authentication issues, meaning you can get solutions faster.

EMC large customer sync mechanism fully integrated into core functionality

Our large customer/volume EMC sync is now fully integrated into core EMC functionality giving full access to all our new visibility/monitoring for these customers

EMC threshold check for large record changes removed for lists under 1,000 records

We've removed the threshold check for lists under 1,000 records as these are often used for testing, numbers fluctuate because of this, so the threshold is less helpful than in a live list. (Ability for users to enable/disable threshold check themselves for each sync coming shortly...)

Changes to recreating bulk letter run PDF after subsequent letter edits

If individual letters are edited after the PDF is generated, these edits now appear if the whole bulk letter PDF is recreated.

Various bug fixes and performance optimisations across our apps...

Pledges are a type of Gift in Raisers Edge NXT where constituents promise to make a series of gifts adding up to larger gift over time. A valuable component of any fundraising campaign, and keeping your supporters up to date on the progress they have made on their Pledge is important, but it doesn't need to be time consuming.

Using the new Pledge Schedule template type in Letter Box, you can create beautiful letters showing your constituents the next amount due on their pledge, as well as the entire schedule so they can see how far they've come and what's left to do.

Once you've created a template, send it to your constituents with a Bulk Run, or automate the whole process with Schedule Letters. Check it out now with any Premium Letter Box Subscription and see the full guide.

Automatically send and/or generate letters on a schedule.

Setup a configuration by specifying the list & template, then let Letter Box handle automatically sending it. Great for birthday letters or pledge summaries/reminders. See the full guide here

Some of our favourite additions to help you work easier and smarter this quarter...

Giving Summary Template Enhancements

Additions to make Annual Summaries easier and more beautiful, fast tracked for the US annual summary season :)

User set-able sync time for Constituent Syncs

Enables more timely constituent data availability in different regions

New automated process to authenticate an email domain in Letter Box

To help customers be compliant with the Gmail/Yahoo changes - we streamlined the process for authenticating email domains

Added ability to create a constituent action (and attach PDF) for Gift letters

Frequently asked for feature - increases visibility of created letters for your team

Added envelope paper sizes to Letter Box templates

First step towards helping organisations with the whole process of delivering paper letters

Various bug fixes and performance optimisations across our apps...

We’ve been working hard on the core features of Email Marketing Connector and are excited to announce three new features we believe are going to make a significant difference..

These features are available now to all customers :)

Self Service Mapping Tool for constituent sync

Customers can now create and edit their own mappings between RE data and their marketing platform. Our onboarding team are still totally here to assist - but for changes to existing syncs and adding additional syncs, this hugely streamlines the process as you can make modifications yourself.

All the features of existing mappings are available. Including combined fields, and we’ve integrated more validation checks plus simplified the process of activating the sync so you can access your new data sooner in your marketing platform.

For more details - see our guide

Sync History

Another key feature is the new Sync History tab. This gives you visibility of constituent syncs that have occurred in your environment. Use this to give context if you are troubleshooting the timing or availability of RE Data in your marketing platform.

• Sync status

• Number of records being being synced

• Number of new/changed records

Automated Notifications from Sync Activity

You’ve probably already noticed that you now receive a notification if, for example, your export file is unchanged for more than a few days.

These are part of our drive to proactively keep you in the loop if there’s something that is not usual with your sync (and to give you the tools to troubleshoot and rectify it before it becomes a problem).

Notifications are now automatically sent for:

• FTP credentials expired

• Sync records changed more than 10% (this also pauses the sync so that unintended changes are not synced to your marketing platform)

• RE export file unchanged for more than 3 days (to insure this is intended)

Users can now select "Legal" as a page size option

The template personalisation field now displays Gift Type with the same values that appear in the Raisers Edge NXT interface.

Users can now select columns and change font for the Giving Summary Gift Table.

In addition to gift tables, a table grouped by fund can now be added to Giving Summary Templates

Automatically generate receipt numbers for gift letters in Letter Box’s Bulk Letters or Auto Send Letters.