A collection of new features, improvements, and fixes completed in the last month at Red Arc. Major new features will have their own associated changelog post.
Note: As of Q4 2025, future improvements and new features for Letter Box will be added only to Letter Box within the Red Arc Platform platform and will not be ported to the stand-alone Letter Box app.
Note: This is the last monthly changelog (June 1 - 22). All changelogs from now on will be bi-monthly.
New Features 🆕
Red Arc Platform
Added the ability to start a Letter Box free trial directly within the app. Available in "Plan Management"
Letter box:
Add the ability to purchase extra letters for the rest of the month within the app. Available in "Plan Management"
Workflow Agents
Convert tokens to credits for workflow agents, limits based off of credits not tokens ongoing
Added the ability to retry agent runs that either failed, or were paused due to insufficient credits
Added the following tools:
"Fetch Query Results" tool so query results can now be used within agents (limit of 50 rows per query)
Create Gift Custom Field
Get Constituent Custom Field
Get Gift Custom Field
Automatic notifications to Platform Admins when getting low on workflow agent credits
Added the ability to purchase additional workflow agent credits
Improvements 📈
Red Arc Platform
Improved the performance across the app for loading grid data. Grid data is now fetched significantly faster
Improved the instant campaigns grid and consolidated multiple columns into one column so no horizontal scrolling on most screens
More consistent and clean UI/UX throughout the app including workflow agent designer, personalize modal for template editing, usage tracking for agent credits and letter allowance
Workflow Agents
Add ability to determine the constituent fundraiser's in agents
Letter Box
Don't allow template saving if the content is empty,
Template editing improvements and word import improvements
Added "Rethink Sans" font
Fixes 🔧
Letter Box
Bug fix for created scheduled letters not saving the " Include Acknowledged Gifts" field
Fixed bug where a harmless warning message would appear at the bottom of the tile when editing a letter
Fixed a bug where the template list wouldn't refresh correctly when switching between gift or constituent within scheduled letters
A collection of new features, improvements, and fixes completed in the last month at Red Arc. Major new features will have their own associated changelog post.
Note: As of Q4 2025, future improvements and new features for Letter Box will be added only to Letter Box within the Red Arc Platform platform and will not be ported to the stand-alone Letter Box app.
New Features 🆕
Red Arc Platform
Users can now view and manage their plan/subscription for both Letter Box and Workflow Agents all within the app under "Settings" -> "Plan Management" tab
Improvements 📈
Red Arc Platform
The first platform admin for the app is the first user to navigate to the full page Red Arc App
Workflow Agents
Added the ability to clone a Workflow Agent
Letter Box
When editing a template, the width of the template will match the set width in the page options. This helps users get a better idea of what their letter will look like while editing, without having to preview it
"Email Sender Settings" emails now have a more consistent look and feel
Add "Remove Current Sender" button when the email address validation is still pending so that users can update/use a different email address if needed
Fixes 🔧
Workflow Agents
Fix bug where the run type would display as RENXT webhook even though it was a manual run
Letter Box
Fixed bug where cloning a template wouldn't transfer over all template settings in certain situations
Fixed bug where "Email Sender Settings" tile would display blank after filling out the form and clicking "Verify Sender"
Fixed bug where primary contact name and org name were missing in auto send generated letters
Fix bug with "Email Insights" status showing dash instead of the data
Fix bug with Red Arc gift/constituent tile missing on hover message when email is disabled
Fix bug where inserting the "If Block" wouldn't insert in specific situations
Fix bug where gift/constituent custom fields were missing in the Letter Box personalize field modal
A collection of new features, improvements, and fixes completed in the last month at Red Arc. Major new features will have their own associated changelog post.
Note: As of Q4 2025, future improvements and new features for Letter Box will be added only to Letter Box within the Red Arc Platform platform and will not be ported to the stand-alone Letter Box app.
New Features 🆕
Workflow Agents
New trigger "Payment Declined" which runs the agent only when a gift has had it's payment declined
Add the ability to add custom agent instructions within triggers and tools, allowing for improved agent creation experience
Improvements 📈
Red Arc Platform
Improved handling of Raisers Edge authentication issues within the app
Red Arc App tile on the gift and constituent page is now using Sky UX modern theme
Improved pagination behavior of all grids across the entire app
Reduced margin spacing on the right side of the screen improving the UI
Unified visual themes, elements, buttons, colors throughout all the app
More consistent "Invite User" outgoing email look and feel
Many, many smaller improvements
Workflow Agents
Improved the Workflow Agents run history interface by removing the separate tab and putting it within the specific agent. Many other improvements made here to help users quickly see and navigate their workflow agent run history
Updated tool names
The agent run history now loads quicker
Add the type of run for agents so you can see if it was webhook based, or a manual run
Letter Box
Improved clarity and usability for Receipt Number Generation and Domain Authentication settings
Add "package" as an option to add to the Giving Summary table
Many other smaller improvements
Fixes 🔧
Letter Box
Fixed a bug that certain users would experience trying to access queries in the app
Fixed a bug where validating the "Email From" would re-direct users to an invalid link
Fixed an issue that occurred when trying to add images to the template
A collection of new features, improvements, and fixes completed in the last month at Red Arc. Major new features will have their own associated changelog post.
Note: As of Q4 2025, future improvements and new features for Letter Box will be added only to Letter Box within the Red Arc Platform platform and will not be ported to the stand-alone Letter Box app.
New Features 🆕
Red Arc Platform
Email marketing connector connections now available within the Red Arc App as well as the ability to create, and view Instant Campaigns
All users have the ability to create Instant Campaigns through the platform with the following limits for users without a plan: 5 Instant Campaigns / month, 500 Constituents / Campaign.
Complete Letter Box tile functionality added to the Red Arc App tiles
Letter Box
Added the ability include already acknowledged gifts in a bulk letter run
Gift and Constituent Letter history (since Feb 2026) can now be viewed on their respective tiles
Improvements 📈
Red Arc Platform
Move Environment Details tile to the new Connections -> CRM tab
Rename "Red Arc Supporter Engagement" to "Red Arc"
Gracefully handle webhook removal when it already doesn't exist in Raisers Edge
Several UX improvements to improve consistency, localization support, and UI alignment
Added specific permissions for the gift and constituent tile
Added the ability to re-send an email invitation to a new user
Workflow Agents
Update Workflow Agent cancel modal wording to improve clarity
Model Updates
Added: Opus 4.5, Sonnet 4.6
Deprecate: Sonnet 4.5
Default: Sonnet 4.6
Rename “AI Automation Agents” to “Workflow Agents”
Updated model visibility logic to only show deprecated models (Claude Sonnet 4.5) when they are already selected on an agent. Deprecated models are hidden for new selections.
Incoming webhook events now check that the Workflow Agent is active and not deleted before processing
Letter Box
Improve Email Engagement visuals across the app
Add "Address Block" under "Insert" when editing a template for each one-click address block insertion
Add "State" to address block
Added constituent and gift custom fields to the "If Block" modal so that they can easily be included
Fixes 🔧
Red Arc Platform
Fix bug with not being able to re-invite users whose invitation was expired
Workflow Agents
Fixed a bug where error toasts would display when fetching trace data that didn't exist
Fixed a bug where agents would not be de-activated in certain situations
Fixed a bug where Workflow Agents could be set to active if the underlying RE webhook didn't create successfully
Marketing Connector
Fixed issues that would occur in specific situations for users with large files/lists and HubSpot connectors
Fixed a bug where network timeouts in Mailchimp Instant Campaign syncs would cause the IC to be stuck in "Initialized" state
Letter Box
Fixed bugs where trying to edit a gift/constituent letter in the receipting section in RE (not on the gift/constituent page) would result in infinite loading/freezing. Added warning message and graceful error handling
Fix bugs with document generation not completing that would occasionally occur
BPAY CRN Generator
Fix bug where trying to process a list of 0 records would get stuck
Reduced errors when generating CRN numbers that would occur in certain situations
A collection of new features, improvements, and fixes completed in the last month at Red Arc. Major new features will have their own associated changelog post.
Note: As of Q4 2025, future improvements and new features for Letter Box will be added only to Letter Box within the Red Arc Platform platform and will not be ported to the stand-alone Letter Box app. To join the early access program, please email support@redarc.systems.
New Features 🆕
Red Arc Platform
Added the Red Arc Platform tile which appears on the gift page and constituent page and contains Letter Box functionality
Add an AI support agent to the platform which can answer questions on Red Arc products accessible through the "Get Help" button on the top right
Letter Box
Add a new option to the template editor where users can now re-name the PDF letter attached in emails sent through Letter Box. Previously the PDF name would be dependent on the template name. The Letter Attachment Name will now be the PDF letter name in emails, downloaded letters, and Raisers Edge attachments
Email engagement activity (Clicks, Opens, Bounces, Spam) is now tracked in Letter Box as of mid-February. Any email sent through Letter Box will have the activity tracked. Aggregated stats (entire bulk letter run) and individual stats (each constituent) can be can be viewed in the bulk letter run detail view
Raisers Edge Gift and Constituent custom fields now available to directly insert into templates through the "Personalize" button in the template editor, as well as available in "If Blocks"
Improvements 📈
Red Arc Platform
Add individual constituent & gift create letter permissions
Workflow Agents
Merge the "Intelligent Tools" and "Builder Tools" into one single section labelled "Tools"
Update the "View Trace" modal to include the existing Context Data information so there is a single unified view that shows both trace and context data
Add a tour that explains Workflow Agents when it's click on in the platform
Marketing Connector
Active Campaign unsubscribe events that originate from the API will be filtered out to prevent inadvertently syncing solicit codes/consent entries to constituents that were recently removed from the query/export
Active Campaign webhooks for the Activity Sync are now automatially created by the app during setup, no more manual process needed
Letter Box
Bulk letter runs older than 6 months, that have the status of "Failed" and that have 0 records will no longer be displayed in the interface. This reduces cluttered data, makes the app load quicker, and makes it easier to search through old bulk letters
Improved messaging in the app when errors occur in loading bulk runs
Improve bulk letter run data grid by adding a "Data Source" column with query/list icons, and converting the "Delivery" column to icon-only display with hover tooltips
Added data source to bulk letter run detail view so that it can easily be seen whether the source was a list or query
Improved personalize field sorting. State and County fields now appear alphabetically in the constituent type list instead of at the bottom
Email Settings tab now disabled for organizations without a Letter Box plan that gives them access to email sending
Added direction “Outbound” for all actions created
Updated action description to include the template name used e.g. “Template Name: Weekly Gift Acks”
Add "Payment Method" as an available field to be used in conditional templates and auto send letters criteria
Add permissions to create letters from gift/constituent tile
Change bulk letter run initiated status color from red to orange
Fixes 🔧
Red Arc Platform
Fix bug where invited users couldn't join the platform that occurred in certain cases
Workflow Agents
Fix bug with agent instructions not expanding when the workflow is initially loaded
Letter Box
Fixed bugs in the template editor that would result in issues saving the template, tables not inserting, modals not opening, etc.
De-dupe any duplicate constituent system record id or gift system record id in the query results before setting the bulk letter run to "Ready" state
Fixed issues in the bulk letter run details view
Fixed a bug that would occur in certain situations when editing an existing scheduled letter based on a list, where the data source would default to query instead
Fixing a bug in the bulk letter run create modal where the create button would be stuck in a disabled state when switching between the query and list data source
Fixed bugs that would occur in the Red Arc platform letter box detail view where editing or removing a letter would cause some of the columns in the grid to disappear, and the screen to jump back to the first page
Many other improvements and small fixes made throughout the app that resolves errors that occur, or unexpected behaviour
A collection of new features, improvements, and fixes completed in the last month at Red Arc. Major new features will have their own associated changelog post.
Note: As of Q4 2025, future improvements and new features for Letter Box will be added only to Letter Box within the Red Arc Supporter Engagement platform and will not be ported to the stand-alone Letter Box app. To join the early access program, please email support@redarc.systems.
New Features 🆕
Red Arc Supporter Engagement
User permissions and management within the app (especially focused on Letter Box)
Added a floating widget which allows for user guide search and creating support tickets directly in the app
Added secondary links directly to Red Arc user guides and creating a support ticket
Letter Box
Create a bulk run based on gift or constituent queries (not just RENXT lists)
Added "Last Updated" column to the template grid so that templates can be sorted and searched by that property
Added the ability to filter bulk letter runs by type and delivery method
Import word documents into the template editor
Improved copy and paste from word documents into the template editor
Marketing Connector
Add the ability to turn on hard-bounces sync in the Activity Sync. Previously, this functionality had to be turned on for each org by the Red Arc team, but now, all users can toggle this on/off
Improvements 📈
Red Arc Supporter Engagement
Improved the visibility of the toasts messages/notifications within the app so that they appear at the top and in the middle
Decrease default page size from 20 to 10 to fit on screens better
Updated the invitation email to be more clear and inviting
Set new user invitations to automatically expire after 7 days
A large number of other small interface and usability improvements have been made throughout the app, mostly focused on Letter Box components
Marketing Connector
In the mapping tool for HubSpot, destination fields while adding/modifying combined fields are now a lookup, improving the usability
Improved messaging on Constituent Sync mapping errors
Letter Box
Add "Address Country" as a personalization field
Improved messaging and clarity in the modal for insert "If Block"
Localization specific constituent address personalize fields e.g. Suburb for New Zealand
Add "Fullscreen" edit button to the template editor toolbar
Add "Clear HTML" to the template editor toolbar
Fixes 🔧
Marketing Connector
Fix bug in the Constituent Sync where syncing all files in a folder for certain larger users would not sync successfully
Extra delimiters removed from the "Example" column when doing combined fields in the mapping
Fixed a bug in the mapping where sending test records would error due to API latency in the marketing platforms
Letter Box
Fixed various bugs that sometimes occurred while using the template editor
Fix bug with giving summary receipt number being overwritten during subsequent preview/edits
Fixed a couple of bugs where letters would occasionally fail to generate
A collection of new features, improvements, and fixes completed in the last month at Red Arc. Major new features will have their own associated changelog post.
New Features 🆕
Red Arc Supporter Engagement
Further work on Red Arc Supporter Engagement platform
Marketing Connector
New Subscribers sync for Active Campaign
Use different Raiser's Edge action types per Mailchimp audience in the Activity Sync
Improvements 📈
AI Automation Agents
Improved the ability of agents to find a constituent when creating an action
Marketing Connector
Increased the export file fetch speed for larger syncs
Improved mechanism of fetching email marketing and unsubscribes data from Hubspot which allows for support of larger users
Fixes 🔧
Marketing Connector
Fix bug which affected a small number of Hubspot Constituent Syncs that would not fully complete in certain situations
A collection of new features, improvements, and fixes completed in the last month at Red Arc. Major new features will have their own associated changelog post.
New Features 🆕
Red Arc Supporter Engagement
Further work on Red Arc Supporter Engagement platform
Improvements 📈
Letter Box
Add recurring gift fields to the personalize modal
Improve the sample data used for creating previews of templates
Marketing Connector
Remove contacts from Hubspot lists when they are removed from the export file / query
Engagement Tile
Stability Improvements to engagement tile CSV export processing
Fixes 🔧
Letter Box
Fix bug with inserting tribute acknowledgee address lines from the personalize modal
Fix bug with inserting address_lines from an If Block
Fix bug in the Gift Splits Fund Table where the table loses its
<style>tag when going into code view and back.Fix bug with displaying the GivingSummaryReceiptNumber field during previews
Marketing Connector
Fixed bug where action types per sub account list would not display in the settings
A collection of new features, improvements, and fixes completed in the last month at Red Arc. Major new features will have their own associated changelog post.
New Features 🆕
Red Arc Supporter Engagement
Early access available for AI Automation Agents
Work on Red Arc Supporter Engagement platform
Improvements 📈
Letter Box
Set the default template editor font size to 16px to ensure consistent text rendering between the editor, PDF generation, and browser display
Change the constituent/gift list selection when creating a new bulk run to a lookup rather than a dropdown to support text search, as well as orgs with a very large number of lists
Prevent users from using the action creation options throughout Letter Box if the default action type isn't set or is invalid
A few label, message, and tab wording updates throughout the app
Marketing Connector
Show additional warnings when changing Constituent Sync queries/ftp file, or Unique Record Id so that users are aware of the implications to their data sync if changing these inputs
BPAY CRN Generator:
Increase processing time of lists by 20%
Fixes 🔧
Letter Box
Fix bug where actions could be created multiple times in certain situations
BPAY CRN Generator:
Fixed bug where items could be processed twice in certain situations
A collection of new features, improvements, and fixes completed in the last month at Red Arc. Major new features will have their own associated changelog post.
New Features 🆕
Red Arc Supporter Engagement
Early access available for AI Automation Agents
Work on Red Arc Supporter Engagement platform
Letter Box
Added Gift Fund Type, Gift Code, Gift Fund Category fields
Improvements 📈
Letter Box
Improvements to template editor
Remove suburb personalize field as the field is called "city" t in Raisers Edge API data
Reduce spacing in "If Blocks"
Update tooltip message for invalid email/email marked as Do Not Contact
Improved data fetching from Raisers Edge
Add Libre Barcode 39 font
Add support for Questrial Font
Fixes 🔧
Letter Box
Fixed bug where
switchwas not added for custom name formatsFixed bug where clicking the (x) close modal/dialog box would not work
A collection of new features, improvements, and fixes completed in the last month at Red Arc. Major new features will have their own associated changelog post.
New Features 🆕
Letter Box
Add constituent organization position
Add category for campaign, fund, appeal, and package
Improvements 📈
Letter Box
Improved template editing for default email templates
Code view access when editing a template changed to by request only
Fixes 🔧
Letter Box
"Personalize" and "If Block" buttons in default email templates now open the modal correctly and behave as expected
Fixed bug with generating receipt numbers on gift tile when edit is clicked first
Fixed bug where retry creating letters would be disabled when users have a limited allowance left but a large number of items in the bulk run
Add additional operations for logic comparison in "If Block" so that it works better with >= and <=
Fix bug where receipt numbers would be overwritten if they had a value of 0
A collection of new features, improvements, and fixes completed in the last month at Red Arc. Major new features will have their own associated changelog post.
New Features 🆕
Letter Box
Added support for gift and constituent fundraisers in Letter Box. First name, last name, and email address of gift and constituent fundraisers are now available to be used as Personalize fields within templates, as well as within conditional letters
Allow Scheduled Letters to optionally create or just prepare the Bulk Letter run so that the individual letters can be edited before sending/creation
New Personalize modal. Instead of one dropdown for all Personalize fields, clicking the "Personalize" button will now open up a modal which allows you to filter by field type, as well as search for specific fields
Improvements 📈
Letter Box
Added the delivery type as a column to the scheduled letters configuration grid
Improvements to the history modal display of Auto Send Letters
Code view access on the template editor is now only available on a case-by-case basis for paying customers
Improvements to the resiliency of Auto Send Letters and improvements to marking letters as unable to be sent
BPAY CRN Generator
Various improvements linking app functionality to a subscription
A collection of new features, improvements, and fixes completed in the last month at Red Arc. Major new features will have their own associated changelog post.
New Features 🆕
Letter Box
Organizations can select the specific timezone they are located in from the Localization tile
Specific action types can now be set on a per-template basis. (This works for conditional templates too).
Added the ability to receipt a gift (generate receipt numbers) from the gift tile
Improvements 📈
Letter Box
Changing and saving settings means that the tile refreshes and shows the updated settings without refreshing the page
Adjusted wording around some of the Letter Box receipt options to improve clarity
Added "Check Number" to Personalize fields
Improved information on the bulk run detail view page for non-constituent records
Added "Gift Sub Type" to conditional options on conditional templates and auto send letters
More descriptive messages on gift/constituent tiles when you generate a document successfully, or encounter an error
Marketing Connector
Improve the speed of the marketing activity sync into Raiser's Edge
Fixes 🔧
Docusign
Fixed an issue where the Docusign tile would not load correctly for non-primary users
Letter Box
Fixed bug where "Today's Date" would sometimes be one day off depending on the timezone of the organization, and the time of day when the letter was generated. Inserting "Today's Date" will now insert the organization selected timezone to ensure the date generated is accurate.
Fixed a bug where deceased or inactive constituent information would not be fetched in bulk runs
Fixed a bug where letters for non-constituent records would not generate correctly
Fixed an issue for action category where it would still be "Email" even if the letter could not be sent via email. The action category will now correctly be set as "Email" or "Mailing"
Fixed a bug that allowed saving templates when the content is empty
A collection of new features, improvements, and fixes completed in the last month at Red Arc. Major new features will have their own associated changelog post.
New Features 🆕
Marketing Connector
Added the ability to select the specific email query column when doing an instant campaign with a constituent query
Improvements 📈
Letter Box
Added
Fundraiser IDas a merge fieldAdded additional letter and envelope sizes
Increased the reliability of PDF letter generation
Added additional tribute information to the bulk run detail view chart
Bulletin Board
Added links on the right hand side bar for easy access to user guides and support
Fixes 🔧
Marketing Connector
Fixed a bug where updating the technical contact would not provide any visual feedback that it was successful
Fixed a bug where if there were many custom fields, some of the bottom ones would be cut off in the mapping tool
Letter Box
Fixed a bug where campaign, appeal, fund, and package id's that had letters could not be saved correctly on Auto Letters or Conditional Templates
Fixed a bug where tribute acknowledgees defined through relationships would not come through on the bulk run
Fixed a bug where occasionally tribute data would not populate correctly in the template
Remove duplicated explanation for receipt number generation
Fixed a bug where tribute information would not be fetched from Raisers Edge correctly in certain situations
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