We’ve been working hard on the core features of Email Marketing Connector and are excited to announce three new features we believe are going to make a significant difference..

These features are available now to all customers :)

Self Service Mapping Tool for constituent sync

Customers can now create and edit their own mappings between RE data and their marketing platform. Our onboarding team are still totally here to assist - but for changes to existing syncs and adding additional syncs, this hugely streamlines the process as you can make modifications yourself.

All the features of existing mappings are available. Including combined fields, and we’ve integrated more validation checks plus simplified the process of activating the sync so you can access your new data sooner in your marketing platform.

For more details - see our guide

Sync History

Another key feature is the new Sync History tab. This gives you visibility of constituent syncs that have occurred in your environment. Use this to give context if you are troubleshooting the timing or availability of RE Data in your marketing platform.

• Sync status

• Number of records being being synced

• Number of new/changed records

Automated Notifications from Sync Activity

You’ve probably already noticed that you now receive a notification if, for example, your export file is unchanged for more than a few days.

These are part of our drive to proactively keep you in the loop if there’s something that is not usual with your sync (and to give you the tools to troubleshoot and rectify it before it becomes a problem).

Notifications are now automatically sent for:

• FTP credentials expired

• Sync records changed more than 10% (this also pauses the sync so that unintended changes are not synced to your marketing platform)

• RE export file unchanged for more than 3 days (to insure this is intended)